FAQ

About the OMP

What is Expo 2020 Dubai?

Expo 2020 Dubai will be the first World Expo ever hosted in the Middle East, Africa and South Asia (MEASA) region. Expo 2020 is expected to attract 25 million visits, with 70 per cent of visitors projected to come from outside the UAE – the largest proportion of international visitors in the 168-year history of World Expos.

What is the Online Marketplace?

The Online Marketplace is an interactive Expo 2020 Dubai platform for businesses to connect, collaborate and compete for B2B and tender opportunities globally.

It’s a powerful and dynamic gateway bringing together Buyers and Suppliers to coordinate and facilitate end-to-end sourcing between organizations.

Whether your a business looking to promote your products and services and compete for opportunities as a “Supplier”, or if you want to post and manage your company’s opportunities as a “Buyer” to our vast supplier network – the OMP is the platform for you. Best of all – it’s completely free to use.

This marketplace was inspired by the Expo 2020 Dubai theme, ‘Connecting Minds, Creating the Future’, and our commitment to allocating 20 per cent of our spend to local and international SMEs, representing billions of dirhams (AED) in opportunities.

Who can register on the OMP?

Registration on the site is open to all – any business, anywhere in the world, is able to register on the OMP. One of our main aims is to connect businesses across the world through the OMP.

We especially encourage Small and Medium Enterprises (SMEs) to register in order to help them tap into opportunities across global supply chains.

You can register here.

Once registered, you will be able to publish your business profile and start promoting your organisation on the OMP. You will also be able to search and bid for opportunities in an effort to win business for your organisation.

How much does it cost to join the OMP?

There is no cost to register for the OMP or use any of its modules.

Can I find opportunities with Expo 2020 Dubai on the OMP?

All of Expo 2020 Dubai’s business and tender opportunities are directly posted and managed exclusively through the OMP. You will be able to search through all public opportunities posted by Expo 2020 Dubai, and bid for those relevant to your business.

What can I do on the OMP?

The OMP is much more than just a tendering or eProcurement system. It’s an open marketplace and community for businesses across the global to network, interact and engage in new business opportunities.

Any company registered on the OMP is able to use both the Supplier and Buyer Tools available.

As a Buyer, you can search for and discover vendors and suppliers from across the world to help expand your supply chain network. You can also manage your company’s entire procurement activities – including posting public Opportunity Notices, running Request for Quotations (RFQs), and managing end-to-end Request for Proposals (RFPs). The tool covers all stages of the tendering process from notice creation to shortlisting and award.

As a Supplier, you can publish your company’s profile to promote your business to a powerful supply chain of buying organisations including Expo 2020 Dubai and our partners, international participants, contractors and licensees. You are able to compete for business and tender opportunities across a variety of sectors within the Expo 2020 supply chain and beyond.

Is my data secure on the OMP?

We are committed to respecting the privacy of our users, and will never use this information for commercial purposes. The OMP will always maintain the highest standards of IT security to safeguard its users’ information.

Registrations & business profile

What is a Business Profile?

Once you register, you can create a business profile for your company. This will help you promote your company among the buying organizations on the OMP.

When you’re ready, you can publish your business profile. You’ll be able to start responding to opportunities posted on the OMP. The Buyer Tools will also be enabled so that you can post your own opportunities to the OMP as well.

Your business profile shouldn’t take longer than 30 minutes. Don’t forget to publish your profile as it is the only way to match yourself to business opportunities.

Is my Business Profile visible to the public?

Yes. Once you publish it, a limited profile of your company is made available. Your profile will be visible on the Supplier Search tool, and you will also be able to see the profiles of all other companies who have registered on the OMP. This is the start of the journey to be a part of the Expo 2020 Dubai supply chain.

Additional information on your business profile is only provided to buyers when you respond to an opportunity. Please keep your contact information updated at all times so that buyers can always contact you.

What are Business Categories?

The OMP uses predefined business categories to match your business with opportunities posted by buying organizations.

You can choose up to 20 business categories that reflect your areas of business expertise. To get the most out of the OMP, make sure you select all relevant Business Categories when completing your company profile.

Your business profile will be automatically matched to posted opportunities based on the business categories you have chosen. You can always search for and respond to opportunities that you are not automatically matched to.

Which business classification system is used?

We have used the United Nations Standard Products and Services Code® (UNSPSC®). It is a single global classification system for all products and services.  It offers company-wide visibility of spend analysis, enabling procurement to deliver on cost-effectiveness and enables full use of e-commerce capabilities.

Reference: What is the UNSPSC

Can I make changes to my profile?

Yes, you can update your profile at any time. Simply open your Business Profile, and click edit to unpublish it. You can then update your details and publish it again. You can always save your profile at any point and come back to it too.

If you are the first person to register for your organisation, you automatically become the administrator which gives you administrative controls over your organisation’s Business Profile.

Finding Opportunities

How do I search for open opportunities?

Once you’ve published your Company profile, you can start looking for open opportunities that you may want to respond to via the Opportunity Search tool.

Navigate on the main menu to Supplier Tools > Opportunity Search. There are 3 different search options you can choose from:

Simple Search

: Search for opportunities by keyword or opportunity status. Great for quick search for all ‘Open’ status opportunities on the OMP. Use keywords to refine your results.

Advanced Search

: Search for opportunities by additional filters including value, deadline, added in the last and more. Great for finding opportunities that meet specific criteria you have. You can search for opportunities recently added in the last week, and search for opportunities in a preferred business category.

Calendar Search

: Search for opportunities using a monthly calendar view. You can choose to see opportunities by Deadline date or Published date. Great for finding opportunities that were recently posted, or checking which have upcoming deadlines that you might want to respond to before they close.

How do I get matched with opportunities?

This can happen in multiple ways.

Opportunity Matching

If a buyer is publishing an open opportunity to the public on the OMP, they will select relevant business categories for the opportunity. You’ll get notified of the opportunity when it opens on the OMP, if it matches to the categories you selected on your business profile. Don’t worry, you also receive an email every Saturday with a round up of all new opportunities added that week in case you didn’t get matched to a relevant opportunity. We also recommend that you regularly check for new opportunities on the OMP via the Opportunity Search.

Opportunity Invitation

If a buyer is publishing a closed opportunity to a list of potential vendors/suppliers that they have found on the OMP, you may receive an invite to respond. You’ll get notified by email, and you’ll be able to find the invite under the ‘My Opportunity Responses’ tool.

What is a contract opportunity?

This is the category most likely used by a buyer, as it uses the full features of the OMP to create pre–tender shortlists of potential vendors or suppliers on the site. When creating the opportunity, the buyer develops an online questionnaire to be completed by any supplier who is interested.

When this is published, contract opportunities are matched to all suppliers who meet the buyer’s matching criteria (e.g. business categories). Interested suppliers then respond to a contract opportunity by completing the questionnaire on OMP. When the response deadline has passed, the buyer reviews the responses and creates a shortlist on OMP. As a supplier your qualification for the shortlist depends on your answers to the questions and the weighting that the buyer applies to the answers.

The rest of the procurement process happens outside of the OMP.

What is a request for a quote (RFQ)?

The RFQ method is usually used for lower value opportunities where the supplier is matched to an invited list of OMP suppliers. The list is made up of suppliers selected by the buyer searching on OMP, plus some additional suppliers selected automatically by the OMP system. We automatically select based on the buyer’s opportunity-matching criteria (e.g. business categories), making suggestions that the buyer may not have considered.

The invited suppliers respond via the method chosen by the buyer and detailed in the opportunity description (e.g. submitting a quotation directly to the buyer). The evaluation and selection process happens outside the OMP, but once a contract is awarded, the buyer posts the award details on the OMP.

What is a ‘notice only’ opportunity?

The ‘notice only’ method of publication is often used for large procurement opportunities. When published on the OMP, ‘notice only’ opportunities are matched to all suppliers who meet the buyer’s opportunity-matching criteria such as the business categories. Interested suppliers respond not via the OMP but via the buyer’s own procurement web site or according to the buyer’s instructions on the opportunity description. The shortlisting and tendering process happens outside the OMP, but once a contract is awarded, the buyer posts the award on the OMP.

Responding to Opportunities

How do I respond to an opportunity?

Your pre-populated data will allow you to find opportunities that are relevant to your business. You may also use the search facility which is located within the supplier tools module to find opportunities that are relevant to your area of expertise.

Once you have found a live opportunity that you are interested on you can respond using the ‘Respond’ button or by following the instructions outlined by the buying authority.

The opportunity has closed and I have not had a response. What should I do?

If you have the contact details of the buyer, please get in touch with them directly. If you have no contact details, please contact the OMP Support Team and they will assist you.

What happens after I respond to an opportunity?

As soon as you submit a response to an opportunity, you will receive an automated confirmation email.

When viewing an opportunity what does the different status information indicate?

Open

An opportunity remains open until the response deadline has passed.

Closed

The response deadline has passed, and the buyer is carrying out the shortlisting process. You can no longer respond to this opportunity.

If you submitted a response and are shortlisted, you will receive an email with “next steps” instructions from the buyer.

If you do not reach the shortlist, you will receive an email from the buyer.

ITT (Invitation to Tender)

The shortlisting process has been completed, and the buyer is currently following the selection process with the shortlisted suppliers. This may include an invitation to tender, invitation to quote, or alternative processes outside of the OMP.

If you have been shortlisted, you will have received an email from the OMP explaining the next steps, and you should be engaged in the buyer’s selection process, which takes place outside of the OMP.

Advert expired

This applies to ‘notice only’ opportunities. The status ‘advert expired’ indicates that the response deadline for the opportunity has passed.

Once I have been shortlisted, when will I be contacted?

You will receive an email notification to let you know that you have been shortlisted. The email will contain instructions from the buyer regarding the next steps in their selection process.

Where do I submit my tender documents?

The OMP is used by buyers as a shortlisting tool. It has been designed to be easy and quick for suppliers to submit responses to get on to a shortlist. When you respond on the OMP to a contract opportunity you only have to complete an online questionnaire – you do not need to submit documents at this stage. The buyer will only require documents if you are shortlisted.

For ‘notice only’ opportunities and RFQs, you respond initially via the buyer’s web site or use their process. In these cases, you may be asked to submit documents.

Posting Opportunities

Can anyone post opportunities as a Buyer on the OMP?

Yes, the OMP can be used by any registered company.

The OMP is an end-to-end, full eSourcing web-based service which allows buying organizations to manage the tendering process for all their business needs online. The online platform gives you the flexibility to pursue procurement on your terms and based on your business’ needs.

Businesses, big and small, can leverage the Expo 2020 Online Marketplace and benefit from:

As a buyer how do I publish opportunities?

You can create a new opportunity on the OMP in one of two ways:

  1. Create an opportunity for the first time, using the ‘add opportunity’ function. There is an easy step-by-step process that you follow.
  2. If you have multiple opportunities, you can simply edit an existing published opportunity. When you copy an opportunity all the details including the questionnaire and scoring plan are copied over. Once edited, you then save and publish that particular opportunity.

Your opportunity is reviewed by the OMP before being approved for publication to ensure that only appropriate material/opportunities are published. This will normally take place within one working day, and you will receive an email confirming that it has been published or explaining why it has not been approved.

Once the opportunity is published, the OMP system will send opportunity alert emails to all suppliers with matching business categories who have opted in to receive email alerts.

When an opportunity has been approved, the status will show as “open”, which means that other users of the OMP can view and respond to it.

What is a supply chain ID and why is it important?

The supply chain identifier (ID) is designed to help buyers track their supply chains on the OMP as business opportunities grow and cascade. The supply chain ID allows the OMP to link together opportunities belonging to the same supply chain and produce reports of interest to buyers.

If you have been awarded business through the OMP, your buyer/customer may give you a supply chain ID and ask you to use this on any related sub–contract opportunities that you publish on the OMP. This can be done on the opportunity details page.

How do I edit an opportunity I have already published?

If an opportunity has been published, it cannot be edited directly – you will need to publish an addendum. However, you can amend some of the information on the opportunity details such as: the description, the procurement dates, and uploaded documents. Once an addendum is approved, it is notified by email to all suppliers who are matched to the opportunity, are tracking it or have responded to it. Anyone viewing the opportunity sees the amended information.

Your other option is to withdraw the opportunity, copy the original and edit the copy. However, this is not normally recommended – one reason being that if any supplier responses have been submitted for the withdrawn opportunity, these will effectively be lost.

How do I monitor opportunity responses?

You can track the response activity for your opportunity before the response deadline. You will be able to view a list showing how many suppliers have submitted a completed response, how many have started but not completed responses and how many times the opportunity has been viewed. You cannot view the details of suppliers’ responses.

How do I create my shortlist on OMP?

This section does not apply to ‘notice only’ opportunities and RFQs, because the responses and shortlisting happens outside the OMP.

The questionnaire for a contract opportunity creates a scoring plan, with a number of points against each answer. The OMP takes the scoring plan and automatically scores the answers. The supplier statement (if it was requested) is not scored automatically.

You create the shortlist on the OMP based on suppliers’ responses after the deadline passes and the opportunity has closed. You can then select the opportunity and view the long list based upon answers to your questionnaire. The list is anonymous at this stage, and is shown as supplier 1, 2 etc., in a ranked list based upon the score. Apart from the total score for each supplier, you can also see whether they responded to the essential criteria.

You can modify the scoring plan too at this stage, especially if a number of suppliers have a similar score. By giving more weight to a particular question that is especially important, you can spread the scores and differentiate impartially and with transparency.

You can also read the supplier statements and then shortlist.

Can I re-use a previous opportunity I posted?

Yes, you can take a copy of a previously posted opportunity and re-use it. All the details, questions and scoring that were included within the original will be copied across with the same name as the original with the word ‘copy’ at the end.

Please ensure you edit the name of your opportunity and remove the word ‘copy’ from the title.

You can continue to make further copies of your opportunity whenever you need it, this list is visible only to you.

Can I share an opportunity with a colleague?

Yes, you can. Anyone who wishes to share an opportunity on the OMP must be a registered user.

TIP: Before sharing, you may wish to add or delete specific questions. This will place it on the Organisation Opportunities section of the OMP as an opportunity template. The opportunity template owner can delete it at any time, or once it becomes out-of-date.

What happens when I award a contract outside of the OMP?

One of the few conditions of using the OMP is that at the end of the procurement process you will update the OMP with the outcome and provide feedback to suppliers.

Please fill in the feedback field for each unsuccessful shortlisted organisation. This information is only seen by that organisation and is not made public.

Managing users

How do I invite my colleagues?

Once you have registered your company on the OMP and have a published profile, you can invite colleagues to join your organisation. Simply go to “Users” under “My Organization” tab on the main menu. You’ll then able to send invitations to join the OMP directly to your colleagues’ email address.

If you are the first person to register for your organisation, you automatically become the administrator which gives you administrative controls over other users in your organisation.

You do not need to be an organisation administrator to invite colleagues in your organisation to join the OMP as users.

How many users can I invite?

You can invite an unlimited number of users, but you are limited to inviting up to six users at a time. You can also add or delete users.

Will I be able to see what my colleagues are doing on the OMP?

All users registered to your organization on the OMP will be able to view and access any opportunity responses in progress or submitted. This ensures that you and your colleagues don’t potentially respond to the same opportunity, and create multiple responses from your company.